Terms & Conditions
The agreement between you and VITANECTRA when you use our website, app and membership.
Last updated: 27 October 2026. VITANECTRA, 45 Albemarle Street, Mayfair, London W1S 4JL.
About these terms
These terms apply between you and VITANECTRA, 45 Albemarle Street, Mayfair, London W1S 4JL. By creating an account or starting a membership you agree to them, together with our Privacy Policy, Cookie Policy and Cancellations & Refunds policy.
You must be 18 or over and resident in the UK to hold a membership.
The Services
VITANECTRA lets you record, connect and understand your health data, including data from smartwatches and wearables, through your member account and the VITANECTRA app, which is powered by Nicoya Health.
Blood tests, GP appointments and phlebotomy bookings are coming January 2027 and will be purchased separately.
Your account
Provide accurate information, keep your sign-in details secure and only upload information you are entitled to share. Do not misuse the Services, access another member's information or interfere with how the Services operate. We may suspend accounts that breach these terms.
Membership and payment
The Individual Membership is £34.99/month, billed monthly in advance to your chosen payment method, with a 12-month minimum term.
You have a 14-day cooling-off period. If you cancel after that and before the end of the 12-month minimum term, the remaining fees for the 12-month term are payable. After the minimum term the membership continues monthly until cancelled. See Cancellations & Refunds.
Clinics and businesses pay £0 upfront and £34.99/month per active patient, paid either by the organisation or directly by the patient, under a separate organisation agreement.
Health information is not medical advice
Health data summaries and reports are based on information you supply and confirm. They are not a diagnosis, an emergency service or a substitute for advice from a qualified healthcare professional.
Always discuss health concerns or changes to treatment or medication with an appropriate professional. In an emergency call 999.
Third-party services
Connected devices, wearables, Apple or Google sign-in and the app platform provider have their own terms, which also apply when you use them. We are not responsible for the accuracy of data supplied by third-party devices.
Intellectual property
VITANECTRA, its logo, website and app content belong to us or our licensors. You may use them only to use the Services. Your health data remains yours.
Liability
We provide the Services with reasonable care and skill. We are not liable for losses that were not foreseeable, or for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law, and nothing affects your statutory rights.
Changes, complaints and law
We may update these terms and will tell you about material changes in advance.
To raise a complaint, write to us at the address above or use the contact form on our website.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.