Privacy Policy

At a glance

This notice covers the VITANECTRA International website, your VITANECTRA member account, the VITANECTRA app and related services (together, the "Services") for members outside the United Kingdom.

We collect what we need to run and improve the Services. We never sell your personal data. We do not use your health data or content to train AI models.

Who we are

VITANECTRA ("we", "us") of VITANECTRA, 45 Albemarle Street, Mayfair, London W1S 4JL, United Kingdom is the controller of the personal data described in this notice.

The VITANECTRA app is powered by Nicoya Health, which processes data on our behalf to deliver the app.

What we collect

Information you give us: account details (name, email, password), date of birth, sex, height and weight, health data (such as vitals, lab results, medication, sleep, activity, biometric and wellness data you enter, upload or sync), membership and payment details, enquiry forms and support messages.

Information collected automatically: device and connection data (IP address, browser, operating system, crash logs) and usage data (pages visited and feature interactions).

Information from connected services: if you connect a smartwatch, wearable or third-party health app, it may share health and demographic data with the app. That third party's privacy policy also applies.

We do not knowingly collect data from anyone under 18.

Why we use it and our lawful basis

Contract: to provide your membership, account and the Services you sign up for, and to take payment.

Explicit consent: to process your health data, which is special category data under UK GDPR Article 9. You can withdraw consent at any time.

Legitimate interests: security, fraud prevention, service improvement and limited marketing to existing members, balanced against your rights.

Consent: non-essential cookies and marketing emails.

Legal obligation: keeping financial records and responding to lawful requests.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the Services, including Nicoya Health (app platform), our hosting and database provider, our payment processor and, if you choose it, Apple or Google sign-in.

We do not send your health reports to anyone unless you choose to share them. We may disclose data where required by law or to protect the rights and safety of our members and others.

International transfers

VITANECTRA is based in the United Kingdom. If you join from another country, your data will be processed in the UK and by providers who may process data in other countries. Where this happens we rely on adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

Security and retention

Health documents and reports are stored privately and linked to your account, with access controls and encryption in transit. No online system is ever completely secure.

We keep your data for as long as your account is active and as needed to provide the Services, then delete or anonymise it unless we must keep it longer for legal, tax or accounting reasons.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to the use of your personal data, to data portability, and to withdraw consent at any time. Depending on where you live, local privacy laws may give you additional rights.

To exercise a right, contact us in writing at the address above. We will verify your identity and respond within one month.

You can complain to the UK Information Commissioner's Office at ico.org.uk, or to your local data protection authority.

Changes to this notice

We may update this notice from time to time. Material changes will be communicated through the website or by email.