Terms & Conditions

About these terms

These terms apply between you and VITANECTRA, VITANECTRA, 45 Albemarle Street, Mayfair, London W1S 4JL, United Kingdom. By creating an account or starting a membership you agree to them, together with our Privacy Policy, Membership Terms and Cancel Membership policy.

You must be 18 or over to hold a membership. Memberships are offered in the international markets shown on our website; availability and features may vary by market.

The Services

VITANECTRA lets you record, connect and understand your health data, including data from smartwatches and wearables, through your member account and the VITANECTRA app, which is powered by Nicoya Health.

Blood tests, GP appointments and phlebotomy bookings are United Kingdom services coming January 2027. They are not part of the international membership and are purchased separately where available.

Your account

Provide accurate information, keep your sign-in details secure and only upload information you are entitled to share. Do not misuse the Services, access another member's information or interfere with how the Services operate. We may suspend accounts that breach these terms.

Membership and payment

The International Membership is $46.52/month or $558.24/year, billed in US dollars in advance to your chosen payment method, with a 12-month minimum term.

You have a 14-day cooling-off period. If you cancel after that and before the end of the 12-month minimum term, the remaining fees for the 12-month term are payable. After the minimum term the membership continues on your chosen billing cycle until cancelled. See Membership Terms and Cancel Membership.

Health information is not medical advice

Health data summaries and reports are based on information you supply and confirm. They are not a diagnosis, an emergency service or a substitute for advice from a qualified healthcare professional.

Always discuss health concerns or changes to treatment or medication with an appropriate professional. In an emergency, call your local emergency number.

Third-party services

Connected devices, wearables, Apple or Google sign-in and the app platform provider have their own terms, which also apply when you use them. We are not responsible for the accuracy of data supplied by third-party devices.

Intellectual property

VITANECTRA, its logo, website and app content belong to us or our licensors. You may use them only to use the Services. Your health data remains yours.

Liability

We provide the Services with reasonable care and skill. We are not liable for losses that were not foreseeable, or for business losses. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law, and nothing affects your statutory rights.

Changes, complaints and law

We may update these terms and will tell you about material changes in advance.

To raise a complaint, write to us at the address above.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. This does not affect any mandatory consumer protections you have under the law of the country where you live.